Services

Customization

Implementation Plan

Technical Support

Training

News

Anheuser-Busch selects VisionFM as its CAFM system.

Law firm Moore & Van Allen implements VisionFM.

Dolby Labs (California) selects VisionFM to manage its facilities worldwide.

National Cancer Institute (Washington)upgrades to VisionFM Enterprise, replacing an existing CAFM system.

Campus Living Centres (Ontario) selects VisionFM to support its facilities outsourcing operations at 15 higher education student residences.

Oil producer Suncor (Alberta)adds VisionFM Web Server

Ontario Lottery and Gaming Corporation selects VisionFM to manage its six locations.

AAA Life Insurance chooses VisionFM to manage its facilities.

CNA Corporation, research and analysis specialists, researched, analysed and selected VisionFM.

Advanced Energy Industries energetically advanced its facilities department with VisionFM.

Vision is exceptionally pleased to announce its new dealer in Mexico: CAFM-Mexico.

Services - Technical Support

Phone Support

Features: What to expect

Toll-free 1-800 number
E-mail, phone, web or fax communication
Response within four business hours for regular calls and two business hours for urgent calls.
Online incident tracking
Monthly Technical Support Newsletter
Access to the VisionFM FTP site for file transfer and archived files.

Restrictions

This contract is only applicable to telephone and email technical support and does not include on-site services or custom programming.
Technical support questions are limited to the installation and normal operation of VisionFM plus any customization performed by Vision Facilities Management Limited. Support and debugging of customization performed by the client is not included.
Technical support does not include software upgrades.

Hours Available: Monday through Friday, 8:30am to 5:00pm EST. After-hours and weekend calls will be returned the next business day.

Cost: $2,000 annually

From Dealers

Services for VisionFM Enterprise are available from local VisionFM Value Added Resellers, including technical support, training, customization and integration services. Local VisionFM Value Added Resellers can also offer technical support as well as training and customization. For an authorized VisionFM Value Added Reseller near you call 1-888-654-9435. Vision recognizes that some clients prefer technical support directly from the software manufacturer, and will honor these requests individually.

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