Manage Corrective Maintenance from Request to Resolution

Starting as a work request from a call center operator or a user on the facilities web site, the system records the requestor's information, location, request issue and description of the problem.

The maintenance leader can quickly review all requests and create multiple work orders for internal and external staff. Work orders track authorization, labor, parts, time/date and space or assets involved. This information can be later used to bill departments for work, calculate operating costs, manage timesheets and track performance of the maintenance department in responding to work requests.

Features

• Predefine maintenance tasks, priorities and response times.
• Predefine typical maintenance task responses such as labor and parts required to complete the work.
• Allow users with 'request only' security to submit work requests.
• Users can check to see if a similar request has already been submitted.
• Call center staff can record a caller's work request. Entering the caller's name automatically displays contact information and location.
• Using VisionFM's optional web interface, users can record their own work requests and check on the status of work.
• Work orders are automatically associated to the work request.
• Setting up maintenance regions allows maintenance managers to only view work they are responsible for.
• Maintenance leaders can review work requests and automatically generate a work order, deny the request, hold it or return it for further information.
• Maintenance leaders can create, assign and close work orders at the same time for "after-the-fact" work.
• Assign work by employee or job type to internal staff or contractors.
• Assign work orders to a building, floor, room or specific piece of equipment.
• Track labor from internal staff and contractors, labor rates and taxes.
• Track parts allocated to the work.
• Track tools allocated to work.
• Specify on the work order if the work will affect the CAD drawings, allowing your CAD operator to quickly update the drawings.
• Add a maintenance reason to work orders in order to differentiate work caused by normal wear, vandalism, preventative, etc.
• Close work orders and work requests with labor, parts and mark-up costs.
• Record negotiated fixed fees for work performed.
• Associate contractor invoices to work orders and approve payments.
• Assign accounts to work orders to build a history of operating costs.
• Create invoices from work orders to charge customers for work provided.
• Using VisionFM's optional Event Notification System, set up predefined processes for routing work automatically to staff and contractors.
• Using VisionFM's optional Event Notification System, users, staff and contractors can automatically be notified of each phase of the work request.

Benefits

• Maintain a complete work history on space and assets.
• Maintain a complete request history by employee and department.
• Maintain warrantees and contracts. Assigning a work order to an asset will indicate if that asset is part of a policy such as a lease, maintenance contract or warrantee.
• Monitor the status of work requests and orders.
• Allows maintenance leaders to establish standards for prioritizing work.
• Review work by maintenance reason to locate reoccurring problems.
• Query maintenance history data by request type, trade, location, date range and requestor.
• Generate performance reports to show requested vs. closed rates.
• Track maintenance costs for labor, parts, tools and taxes.
• Allows employees to submit their work requests electronically and review the status of work.
• Allows maintenance managers to forecast future maintenance costs and labor requirements by easily reviewing historical information.