1.  During installation I get the error "Error NEWDAO 3.5.1 the filename, the directory name, or volume label syntax is incorrect"

Your Windows security rights do not allow the installation program to update the registry.  The easiest way to solve this is to have your network administrator temporarily assign administrator rights (for your computer) to you, complete the installation, then remove the administrator security rights.

2.  When starting VisionFM I get the error message "Cannot load VFMCSP.DLL. Error 402"

Error 402 means that the VisionFM Server application was unable to run a file on the server.  These files reside in the Program Files\VisionServer directory on the server and are run when a user sends a request for information to the server. The reason the CSP file could not be run is typically because of security rights or network path. Check that the user selected for the service that runs VisionFM Server has rights to run applications. Other reasons for this error include: server name or path has changed, the client computer does not have the rights to see the VisionServer folder on the server, or the server name and path in the user's Registry is incorrect.

3.  When starting VisionFM Enterprise I get an error "Can't find DDV file".

This file sits in the VisionServer directory on your VisionFM server. The DDV file is the first file VisionFM tries to locate, if it is not found it is because the path is wrong or your computer does not have access rights to the server.

To check the access rights use your Windows Explorer and try to get to the VisionServer directory on your server. If you can see the VFM.DDV file in the VisionServer directory so can the VisionFM software when running.

Also check the registry to see if the server name and path are correct.

Run the registry by clicking the Windows Start button and selecting Run from the pop-up list. In the run dialogue box type in "regedit" and pick the OK button.

Go to My Computer\Hkey_Local_Machine\Software\VisionFM Software\VisionFM\97.0\Core. Check the fields "DBServerName" field, it should just have the server name in it, no backslashes or other directory information. Also check the "ServerPath" field, it should have the full shared folder name plus a backslash at the end (i.e.. \\server\visionserver\).

4.  When starting VisionFM Enterprise I get an error "Incorrect serial number".

A company name and installation code was required to install VisionFM. This information should automatically be passed to each user's computer when they install VisionFM Client. If all computers give this error after installation then contact VisionFM technical support at 1-888-654-9435. If it is only one computer with the problem then check the registry on that computer and compare the Company Name and Serial Number fields with the registry of a computer that is starting properly.

Run the registry by clicking the Windows Start button and selecting Run from the pop-up list.  In the run dialogue box type in "regedit" and pick the OK button. Go to My Computer\Hkey_Local_Machine\Software\VisionFM Software\VisionFM\97.0\Core. Check the fields "CompanyName" and SerialNumber".

5.  When starting VisionFM I receive the message "Cannot load VFM.SAV file".

The VFM.SAV file has been corrupted.  This file stores your previous display settings (i.e. what forms and reports you were in when you last exited VisionFM).  If your computer lost power or some other event happened to corrupt the VFM.SAV file then VisionFM will be unable to retrieve these settings. This can be resolved by deleting the VFM.SAV file in your C:\Program Files\VisionFM directory. Once deleted VisionFM will create a new VFM.SAV file automatically.